Terms & Conditions for Estimates & Invoices

Effective Date: 02/01/2026

Last Updated (optional): 02/01/2026

These Terms & Conditions (“Terms”) apply to all estimates, invoices, proposals, work orders, and work authorizations issued by A C Services Elite LLC (“Contractor,” “Service Provider”). The customer/homeowner/property owner or authorized agent (“Customer,” “Purchaser”) agrees as follows:

1) Acceptance of Terms (No Signature Required)

Customer accepts the equipment and/or services described in the estimate/invoice and agrees to pay Contractor the price shown. These Terms are incorporated by reference into all Contractor documents.

Customer’s online approval, payment of any amount, text/email authorization, scheduling authorization, and/or allowing work to begin constitutes acceptance of these Terms. No handwritten signature is required.

2) Opportunity to Review

Customer acknowledges these Terms are made available via link on the estimate and/or invoice prior to approval and/or payment, and Customer has the opportunity to review them.

3) Electronic Records & Proof of Authorization

Customer agrees electronic actions and records—including online approvals, payments, email/text authorizations, invoices, photos, and Contractor system logs—constitute valid proof of authorization and agreement to these Terms to the fullest extent permitted by law.

4) Order of Precedence

In the event of any conflict, the following order controls:

• A separately signed written agreement between Customer and Contractor (if any), for the items it covers.

• The approved estimate/invoice scope notes and any approved written change order(s) for the specific item(s) addressed.

• These Master Terms & Conditions.

Any additional or different terms proposed by Customer in any form are rejected and deemed a material alteration.

5) Scope of Work / Change Orders

Customer approval authorizes Contractor to perform only the work described in the estimate/invoice (“Scope”). Any work not specifically included is excluded and requires a written change order or written authorization acceptable to Contractor.

If Customer orders additional work outside the Scope while work is in progress, Contractor may treat such additional work as a separate agreement and may require advance payment for that work.

No requested modifications to quantities, specifications, timetable, or other features of the services stated in the estimate shall be binding unless and until accepted in writing by Contractor.

6) Estimate Validity / Pricing Assumptions

Unless otherwise stated on the estimate, estimates are valid for 30 days.

Pricing is based on conditions visible and reasonably accessible at the time of evaluation. Concealed, unknown, or unexpected conditions may require a change order.

7) Taxes, Permits, Zoning & Code Requirements

Taxes: All federal, state, and municipal taxes associated with the transaction are the responsibility of Customer unless expressly included. A valid tax exemption certificate is required before any exemption is applied.

Zoning/Permits: Customer warrants the work contracted for complies with applicable zoning, classification, and building codes, and agrees to provide information needed to obtain plans and permits in a timely manner. Customer is responsible for expenditures not included in the estimate but required by legal authorities to bring work into compliance. Contractor is not responsible for infractions of zoning regulations.

8) Substitutions / Material Availability

If Contractor cannot source a listed material or equipment, Contractor may, in its sole discretion, substitute comparable materials/equipment without affecting the Contract Price, unless otherwise agreed in writing.

If supplier pricing materially changes prior to ordering, Contractor will notify Customer and revised pricing may require Customer approval before ordering.

9) Payment Terms (Controlling)

Customer shall pay Contractor according to the payment terms contained in the Proposal/Estimate/Invoice.

Unless stated otherwise:

• The first 50% must be paid immediately.

• Within 7 days after project completion, an invoice will be issued.

• Payment in full is expected within 14 business days from the invoice date.

Acceptable payment methods: Cash, Check, or Debit/Credit.

Contractor may suspend or cancel work for non-payment and retains all rights and remedies available under California law, including lien rights where applicable. Returned payments/chargebacks may be subject to fees/collection costs to the maximum extent permitted by law.

10) Scheduling, Access, Utilities, Standby/Trip Fees

Customer shall permit Contractor reasonable access to the property on which equipment is to be installed or serviced and provide safe, clear access to the work area.

Customer agrees to provide working utilities (power/water/gas) as required for the Scope. If Contractor arrives and work cannot proceed due to lack of access, unsafe conditions, utilities unavailable, unrestrained pets, or other Customer-controlled conditions, Contractor may (at Contractor’s option) reschedule and charge a reasonable trip/standby fee and/or require additional deposit/payment prior to rescheduling.

11) Work Schedule / Delays Beyond Contractor Control (Force Majeure)

Contractor will perform work in accordance with the timeline outlined in the estimate, subject to changes and delays.

Contractor is not liable for delays or inability to perform due to labor strikes, fires, acts of God, acts of war or terrorism, unfavorable or unexpected weather, unusual transportation delays, parts/material shortages, permit/inspection scheduling, emergencies, utility outages, or other causes beyond Contractor’s reasonable control.

12) Excess Materials

Any leftover or excess materials are Contractor’s property. Contractor may access the property at any reasonable time to remove such materials.

13) Title to Equipment / Security Interest / Right of Entry & Removal (Controlling)

Title to all provided equipment remains with Contractor until all amounts due are paid in full, whether such equipment is affixed to the realty or not, and shall remain personal property and be deemed severable without injury to the freehold.

On any payment default by Customer, or if in Contractor’s judgment reasonably exercised its equity appears to be imperiled, Contractor may without further notice enter the premises and remove or resell the equipment. Customer shall be liable for any deficiency or loss sustained by Contractor in connection therewith.

14) Limited Warranty / Manufacturer Warranty (Controlling Framework)

Contractor provides a labor warranty only as stated in the estimate/invoice (the “listed agreement”). Equipment or system failure due to lack of proper maintenance or abuse is excluded. Normal maintenance check-ups and filter replacements are the responsibility of Customer.

All other warranties, express or implied, are the responsibility of the manufacturer of the equipment, parts, or materials used.

This warranty is void if unauthorized repairs are made or attempted.

Contractor disclaims implied warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose, and is not liable for lost time, lost use, inconvenience, or incidental/consequential damages to the fullest extent permitted by law.

15) Maintenance Responsibilities / Performance Factors

Customer is responsible for routine maintenance (including filter changes and recommended service). Poor maintenance can reduce performance and may void or limit warranty coverage.

Customer acknowledges system comfort and performance may be affected by duct design, airflow, insulation, and building envelope conditions that may be outside the Scope unless expressly included.

16) Work Area Protection / Exclusions

Contractor will take reasonable care to protect the work area; however, unless expressly included in the Scope, patching/repair of drywall, paint, texture, stucco, roofing, concrete, landscaping, or other cosmetic finish work is excluded.

Contractor is not responsible for pre-existing defects or failures in existing systems, ductwork, electrical, gas lines, plumbing, drains/condensate lines, or other components not expressly included in the Scope.

17) Hazardous Materials, Waste & Asbestos (Controlling + Expanded)

Both parties agree that handling hazardous materials, waste, asbestos, and similar hazards requires specialized training, processes, precautions, and licenses.

Unless the Scope specifically includes such handling, upon discovery or suspicion of hazardous materials (including asbestos or mold), Contractor will notify Customer. Any such work shall be treated as a change order with additional cost and time considerations. Contractor has the right to discontinue work and remove employees from the project until hazards are properly handled by qualified professionals at Customer’s expense.

18) Safety / Site Conditions

Customer must disclose known hazards (unsafe wiring, pests, mold/asbestos concerns, structural hazards, etc.) and secure pets. Contractor may stop work if conditions are unsafe until remedied and may reschedule subject to trip/standby fees as described above.

19) Personal Property

If Customer leaves valuables in or around the site, Contractor is not liable for any losses or damages.

20) Insurance & Waiver of Subrogation (Controlling)

Customer agrees to carry property insurance for the full replacement cost of the building, including the amount of the work undertaken. Both Customer and Contractor release each other from claims arising out of losses covered by the insurance policy, regardless of who was at fault.

21) Indemnification (Controlling)

Customer shall indemnify, defend, and hold harmless Contractor and its directors, officers, employees, agents, sureties, subcontractors, and suppliers from and against any and all losses, costs, damages, injuries, claims, demands, obligations, liabilities, judgments, fines, penalties, interest, and causes of action (including reasonable attorneys’ fees), arising out of:

(a) injury to or death of any individual, or damage to or destruction of any property, except to the extent caused by the sole negligence or willful misconduct of Contractor; and

(b) Customer’s breach of these Terms or the Agreement documents.

22) Cancellation / Rescheduling (General)

For installation projects and/or special-order equipment/materials, if Customer cancels after approval or after ordering has occurred, Customer is responsible for reasonable costs incurred, including supplier restocking fees, shipping, permits/administrative costs, and scheduling costs where applicable.

23) Dispute Notice / Right to Cure (Required Before Lawsuit or Chargeback)

Before filing a lawsuit, initiating a chargeback, or involving a third party (other than for immediate safety emergencies), Customer agrees to provide written notice describing the issue and allow Contractor a reasonable opportunity to inspect and, if appropriate, repair/resolve.

Notice methods accepted: email or text message to Contractor’s published contact channels, or written notice delivered to Contractor’s business address.

Response window: Contractor will make a good-faith effort to respond and/or schedule an inspection within 5 business days of receiving notice, subject to emergency calls, parts availability, and scheduling constraints.

24) Chargebacks / Payment Disputes

Customer agrees to contact Contractor and attempt resolution under Section 23 before initiating a chargeback. Customer remains responsible for amounts properly due for completed work and documented special-order items and incurred costs.

25) Photos / Video (Documentation + Marketing Release; Opt-Out Before Work Starts)

Contractor may take photos and/or video of the jobsite, equipment, and work performed for documentation, quality control, permitting, training, and warranty purposes.

Marketing Use: Unless Customer opts out in writing prior to the start of work, Customer grants Contractor permission to use non-sensitive images/video of the project (including before-and-after media) for marketing and promotional purposes (website, social media, online listings, and printed materials). Contractor will not publish Customer’s name, exact street address, or other identifying information without separate written consent.

Opt-Out: Customer may opt out of marketing use by notifying Contractor in writing (text/email) before work begins. Documentation photos for warranty/permitting may still be retained.

26) Electronic Communications

Customer consents to receive communications related to estimates, scheduling, job updates, invoices, and customer service by phone, email, and text message. Message/data rates may apply. Customer may opt out of non-essential messages.

27) Testimonials & Reviews (Reposting Permission)

Customer grants Contractor permission to repost Customer’s public reviews, testimonials, and ratings for marketing purposes, provided Contractor does not include Customer’s private contact information.

28) Collections / Attorneys’ Fees

If the account is referred for collection or legal action is required to collect amounts due, Customer agrees to pay reasonable collection costs, including attorneys’ fees and court costs as permitted by law.

29) Limitation of Liability

To the maximum extent permitted by law, Contractor’s liability is limited to the amount paid for the specific service giving rise to the claim. Contractor is not liable for indirect, incidental, or consequential damages (including loss of use, comfort, or profits).

30) Severability (Controlling)

If any provision of these Terms is held invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

31) Performance / Termination for Non-Performance (Controlling)

Contractor may terminate this Agreement upon seven (7) days written notice if Customer fails to perform Customer’s responsibilities or if Contractor, in good faith, deems the prospect of payment or performance to be impaired. Contractor retains all mechanic’s lien rights and the right to payment for work completed plus fair overhead and profit, interest, attorneys’ fees, and other charges due and unpaid.

32) Updates to Terms

Contractor may update these Terms from time to time. The version in effect on the date Customer approves the estimate (or the date work begins, whichever occurs first) applies to that project.

33) Governing Law / Venue

These Terms are governed by California law. Venue shall be the county where the work is performed unless otherwise required by law. Contractor reserves all rights and remedies available under California law, including lien rights where applicable.